Delivery & Installation

[Ricky518]

I will NEVER never buy things form BestBuy! I recently purchased all new appliances from them and it took over 3 months to get an email with a schedule appointment to install them. I took the day off to be able when they say they would come and last minute they cancel my appointment.. then they scheduled another appointment the next day. I took another day off, the person who delivered my appliances only had the fridge, over and microwave no dishwasher, and then he didn’t wanted to install any of them. I got in the phone with the useless 800 number.. they guy did tried to do a door reversal on the fridge and ended up ruining it. Yesterday I had someone delivered the dishwasher and he also broke a part of the machine to enddd up taking it back and never close the water valve so I ended up getting water all over my floor! Best Buy has to do something about it! Im tired of this! I called yesterday and someone say they would call me back In 40 min and nobody did, the I went to the store and they can’t help me. Who can talk too? I need someone to help me! Someone that is In the US…

[AllisonS-BBY Social Media Specialist]

Hello, Ricky518.

Thank you for reaching out!  We try to make all our delivery purchases and installations as smooth and easy as possible.  So, seeing an experience like this is never something we want to see and I appreciate you taking the time to bring it to our attention.  I would love to help you out.  To start, could you please provide me with your full name, email address, and phone number.  You can send this information via private message by clicking the blue button next to my signature. 

Thank,