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Posts: 4
Registered: ‎04-09-2021

Washer and dryer Installation cause property damage



I get my washer and dryer installed yesterday (4/8/2021) by best buy pros. They put the drain in the wrong hole which make water get into dry wall. Now I need to dry my wall and replace damaged floor. I have filed a claim for this and also contact best buy already but did not get reply yet. The insurance one number could not never reachable. Need a quick response since I need to dry the wall before things getting worse.

Posts: 801
Topics: 55
Kudos: 63
Solutions: 32
Registered: ‎07-23-2018

Re: Washer and dryer Installation cause property damage

Hello, JIE,


Thank you for reaching out, although I wish your first post were related to a positive experience. The installation of a new washer and dryer should be a seamless process, which is why I am sorry to learn that was not the case. As a homeowner myself, I understand this is an urgent matter. I’m relieved to know a Property Damage Claim has been initiated, as that is the most efficient way to ensure this is properly investigated. That process does take some time, and you should have received an email with information on when to expect an update. While our team would not have direct access to the claim, I want to be sure you are provided the correct contact information.


Your Private Message has been received. I will be replying there shortly, and I will be happy to offer any support I’m able.



Sarah|Social Media Specialist | Best Buy® Corporate
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