06-02-2021 05:53 PM
06-02-2021 06:40 PM
Welcome to our community, BrandonLauer,
Thank you for reaching out to us. A new washer and dryer would be a welcome addition to any home, and I can understand your desire to ensure a smooth delivery experience. While we’ll do our best to accommodate any changes to the original service order, it may be necessary to split any changes on to a separate service appointment if said changes occur within 24 hours of the original service window date. I apologize if this was not made clear to you in the moment, as that would never be our intention.
With that being said, I’d be happy to take a deeper look into the situation and go over our options. To get started, can you please send me a private message with your full name, email address, and phone number? You can send me a private message by logging into the forum and clicking on the blue button across from my signature on this post.