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New Member
Posts: 4
Registered: ‎05-03-2021

Washer & Dryer Order and Delivery Headaches

[ Edited ]

I ordered my LG washer and dryer combo on March 20th from my local Best Buy. I'm an Elite Plus member and have ordered multiple TVs, routers, and all kinds of technology and business equipment through Best Buy in the last year.

 

I actually met the Geek Squad founder and had dinner with him a few years back in New Orleans. I am a fan of a local presence of technology needs.

 

However, my order has been reallly troublesome beyond the long order/delivery time. 

 

  1. My Geek Squad delivery team dropped my Washer & Dryer because they did not have straps and they refused to use the straps I offered. It was majorly damaged from being dropped. 
  2. The Geek Squad manager offered me a $150 gift card for the "trouble" and delay. No one has followed up.
  3. The Geek Squad manager put me on the phone with someone while they were on site who said my delivery would be for May 12th, they could not schedule it yet officially because it was still "in transit" 
  4. The Geek Squad manager told me someone would call me later that day to schedule. It is now 3 days later and I just hung up with Best Buy and the rep told me there was nothing that could be done 
  5. I have called Best Buy 3 times, and they cannot schedule my order because its "In transit" still. They keep telling me this and I keep asking:
  6. Why can I just order a new washer and it says it would be delivered by May 15th?
  7. I'm worried my date will keep pushing back because no one is taking care of my order! 
  8. Please help as I have my family moving in and washer and dryer even though I planned well ahead of time to take care of this
  9. Please help. The rep I just hung up with (David E.) was very nice but couldn't do anything but again escalate my request for scheduling. 
  10. My escalation numbers are: {removed per forum guidelines} & {removed per forum guidelines}
Posts: 172
Topics: 3
Kudos: 8
Solutions: 6
Registered: ‎11-12-2018

Re: Washer & Dryer Order and Delivery Headaches

Hello, bnjmn.

 

Thank you for reaching out to us here on the forums. 

 

I will be happy to assist with handling the order for you, and find a resolution.

 

I do see that you also sent this information to us via private message, so I will be responding there momentarily. 

 

Best,

 

 

Natalie|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 4
Registered: ‎05-03-2021

Re: Washer & Dryer Order and Delivery Headaches

Hello, I have replied to your message about 30 minutes ago. I keenly await the resolution and rescheduling of my washer and dryer because in about 10 days it will be 2 months since I ordered this washer and dryer. Also, no one has followed up about my gift card either that I was promised. But again, I would rather just my washer and dryer expedited.

Thank you.
New Member
Posts: 4
Registered: ‎05-03-2021

Re: Washer & Dryer Order and Delivery Headaches

[ Edited ]

Also, the chat agent said my best buy $150 gift card would be processed once my order is delivered. I'm pasting it here for record. Also, he said that someone would contact me by evening. Adding that to the record as well. I will be stopping by my store after work as well to see what they can do to reschedule my delivery as quickly as possible. 

 

 

 

 

New Member
Posts: 4
Registered: ‎05-03-2021

Re: Washer & Dryer Order and Delivery Headaches

Update 4/4, 2:15 Mountain Time

 

I did NOT recieve any communication over this forum, calls, or any follow up, except from an email that says my Delivery will be June 15th. This is ~90 DAYS from my order on March 20th, 2020!

 

 

On top of that information, it is unacceptable as it BestBuy.com that I could order for delivery on the Website to be delivered May 15th if I ordered today. The item #is WKEX200HBA

 

 

Finally, this is also in conflict with what was told to me on 5/1, when the delivery was damaged: the rep on the phone with Geek Squad said it would be delivered may 12th latest