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Posts: 1
Registered: ‎11-04-2021

Washer/Dryer still not delivered over a month after purchase

We purchased a washer and dryer over a month ago, and their delivery/installation continue to be delayed.

After spending almost a total of 5 hours on the phone the past 3 weeks with their customer service call center, we have been told the items are “in transit” mode, and they are unable to correct the issue. We’ve been by Customer Service the fault and responsibility for correcting this issue lays with the back office team, delivery staff, warehouse staff, etc. are all the correct people to correct this continuous error, and are then ensured our items will be delivered and installed in an expedited manner.

One supervisor yesterday told me our items will be delivered and installed by Saturday, 11/6, at the latest. When I called today to follow up, I was told by another supervisor the earliest my items will be delivered/installed is 11/16, and they are unable to do anything other than continue to make notes into our account, and request the other entities correct the error…they refuse to transfer me to their immediate supervisors (or anyone else) who can rectify this issue.

We have now spent a couple hundred dollars with going to the closest laundromat 20 minutes away, and are beyond frustrated.

I would like a Best Buy employee in a position of authority to please contact me ASAP. Thank you.
Posts: 2,117
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Registered: ‎07-06-2009

Re: Washer/Dryer still not delivered over a month after purchase

Hello, Tkraemer,

 

Thanks for reaching out about your washer and dryer order. I know these are important appliances to have and I understand finding there may be an additional delay would not be welcome. 

 

Did you happen to receive the delivery yesterday, as you were initially informed? If not, I'd be happy to take a look into this with you to see what options I may have to assist. I'd just need you to send me a private message with your full name, phone number, email address, and the order number. To send the message, you can simply use the button in my signature below. 

 

Sincerely,

 

 

Melissa|Senior Social Media Specialist | Best Buy® Corporate
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