08-03-2021 07:03 AM
We purchased a Washer Dryer set at the beinning of the pandemic last year. We understood that there were shortages in supply due to the pandemic but then a few months later worked with BB to cancel and re-order a different model. The order never got put through by the associate and they never followed up after we find out the order got put in then cancelled. Now they finally come to deliver the units but they didnt add the side venting system. The delivery company says they will take it to the warehouse to install it after we put an order in for it (which we had already done). A month later another third party has been added to the situation and still no washer dryer despite contacting the branch appliance manager. Today it was supposed to be delivered, but got a call that the delivery service does not install side vents, so again, no units. I need someone to contact me now. I will elevate to the Better Business Burea.
08-04-2021 10:34 AM
Thank you for visiting our online community. We appreciate you choosing Best Buy for the new washer and dryer, and your flexibility during the health crisis we were all navigating through was extremely appreciated. It sounds like there were a few factors, beyond those caused by the pandemic, that still need to be addressed. I understand this is something you are eager to have resolved, especially considering the amount of time you’ve already patiently waited. With a bit more information, I would be happy to see what options I may have available to assist.
If you’re still in need of support, please send a Private Message. For verification purposes, please include your full name, email address, and telephone number. Once that information is received, I will be permitted access to your order history. To send a Private Message, simply select the darker blue icon, which is located across from my signature.
08-05-2021 12:32 PM
I wanted to briefly check in with you, as I will be out of the office the next two days. If you do not receive a response to any Private Messages you may choose to send, I will reconnect with you, on Sunday.