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New Member
Posts: 2
Registered: ‎09-04-2019

Was called at 8:02AM - now it's noon... Still waiting

I am on hold right now for over 1/2 hour on your customer service line. The delivery person called and left a message at 8:02am this morning - I'm on the way!- um apparently not. Vet for the dog - cancelled. Honestly if I just got a real time I wouldn't have any issue, but why call and tell me you're coming and 'will arrive in 1/2 hour'? The appointment time logged by Best Buy is 9:40am, well it didn't happen, lemme tell you. This stinks.

New Member
Posts: 2
Registered: ‎09-04-2019

Re: Was called at 8:02AM - now it's noon... Still waiting

On hold for 1 hour and 12 minutes...... that's not acceptable when you spend $2,000+

Posts: 1,863
Topics: 20
Kudos: 139
Solutions: 94
Registered: ‎10-19-2017

Re: Was called at 8:02AM - now it's noon... Still waiting

Hello, adrexco,

 

Welcome to the forums!

I appreciate you taking the time to join and write us regarding your purchase. Getting new appliances is meant to be an exciting time. Have you able to reach out to our Appliance Resolution Team at (800) 304-1259? They are in the best position to assist you with your situation. Let me know if you have any other questions.

 

Regards,

Deysha|Social Media Specialist | Best Buy® Corporate
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