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Posts: 1
Registered: ‎01-07-2019

Warehouse pick up of Dishwasher purchased online

Wow- what started as a great buying experience has gone bad. I am writing this as I continue to sit outside of the Customer Pick-Up door at the Elkridge warehouse. It is going on a half hour and who knows how long I will be here waiting for someone to process my pick-up! The security check point was easy and very pleasant. After I patiently wIted in my truck, I walked inside and asked about the stat oof my dishwasher and was told “I don’t handle that - it is processed on the other side and you need to go wait in your truck”.

I’m still waiting with no idea of how long I will continue to wait. I guess I should have just repaired my old dishwasher - it might have been quicker!

It is probably the last time I will deal with Best Buy for an appliance.

What started so well has now turned me off as a customer!

Posts: 132
Topics: 0
Kudos: 11
Solutions: 5
Registered: ‎11-12-2018

Re: Warehouse pick up of Dishwasher purchased online

Hello Wells20639,


Thank you for signing up for the forums to share your experience with us! I do understand that time is valuable and should have been spent enjoying your new unit as opposed to waiting for it to be brought out to you. I definitely apologize for the wait time you endured. 


Please feel free to reach out to us for any assistance you may need in the future. 

Natalie|Social Media Specialist | Best Buy® Corporate
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