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Posts: 3
Registered: ‎07-01-2019

Want to cancel delayed order, cannot get through on phone

[ Edited ]

We ordered a gas range and diswasher for delivery and installation last week. We then got an assortment of automated phone calls rescheduling the order. We have tried repeatedly to get through by phone to deal with this and have been put on hold, told we would be called back, never gotten called, etc. We finally got through to someone and told them to cancel the order and cancel delivery. Meanwhile we ordered a new stove from Lowes which we expect to be delivered and installed today (we have been without a range for a couple of weeks now). The status of our Best Buy order is not clear, we don't know if they really cancelled it or not, we want it cancelled. number is: {removed per forum guidelines}

New Member
Posts: 3
Registered: ‎07-01-2019

Re: Want to cancel delayed order, cannot get through on phone

Our stove from Lowe's has been delivered (ONE DAY after ordering) so we need assurance that you have cancelled our order. Please contact me.
Posts: 18
Topics: 0
Kudos: 0
Solutions: 0
Registered: ‎11-12-2018

Re: Want to cancel delayed order, cannot get through on phone

Hi there, KatConlin!

 

Welcome to the Best Buy Forums, and thank you for reaching out to us regarding your order of your dishwasher and range! This is not the experience we intend for our client's deliveries, and though you had to source another vendor, I am glad to hear that you did get your products.

 

If you could send us a private message by clicking the blue link next to my signature and confirm your full name, phone number, and email address I can look into your order and assist further. 

 

Best wishes,

Malik|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎07-01-2019

Re: Want to cancel delayed order, cannot get through on phone

Replied with requested information, no response from Social Media Specialist 2 days later.

Posts: 28
Topics: 0
Kudos: 2
Solutions: 3
Registered: ‎11-12-2018

Re: Want to cancel delayed order, cannot get through on phone

Hi there, KatConlin!

 

We have received your information, and responded via Twitter for further resolution. Please see my last message there for further information needed to verify your account. 

 

Thank you!

Halie|Social Media Specialist | Best Buy® Corporate
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