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Posts: 1
Registered: ‎04-13-2021


How is it possible that after having to wait 3 weeks for a delivery appt. and then receiving numerous emails and text confirming our appointment time, you guys just don’t show up. No calls no text nothing. We had a 9-1pm appt that I took a day off to be home for. 3 pm rolls around and nothing so I call and get a they have till 9 pm to deliver they will be there, your items are in transit. So the waiting game begins. Here come 7pm and I receive a text asking time to schedule and appt ( wait what) so Another phone call and 45 mins later I’m told they will not be coming to me and that I’ll have to wait till the next day 1-9 pm so another day off of work and another entire day of waiting. How hard is it to be professional and let your customers know if there is a delay. Or if your not coming at all...Super rude, and inconsiderate. I expected way more from such a big company.
Posts: 4,728
Topics: 50
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Solutions: 289
Registered: ‎11-29-2016


Welcome to our forums, Je-perez,


While I wish your visit to our Support Forums were under more fortunate circumstances, I do appreciate you taking the time to contact us and share your experience.  From what you’ve described here, this certainly isn’t the experience we hope to provide our customers when entrusting us with the delivery of their orders, so I completely understand your frustration with your experience thus far.


I’d like to make sure we’re getting your information to the appropriate team so they might be able to look into this delivery further, however, I’ll need some key pieces of information from you in order to do so.  If you could use the blue “Private Message” button in my signature to send me:


  • Your first and last name
  • Your phone number
  • Your email address
  • Your order number or the “Customer Service PIN” from the bottom of your return receipt


As mentioned, you’ll want to use the blue “Private Message” button in my signature, to keep this sensitive information out of the public view of our Support Forums.  If you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view before this button is visible to you.


Hope to hear from you soon,

SeanM|Social Media Specialist | Best Buy® Corporate
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