04-13-2021 06:20 PM
04-14-2021 11:37 AM
Welcome to our forums, Je-perez,
While I wish your visit to our Support Forums were under more fortunate circumstances, I do appreciate you taking the time to contact us and share your experience. From what you’ve described here, this certainly isn’t the experience we hope to provide our customers when entrusting us with the delivery of their orders, so I completely understand your frustration with your experience thus far.
I’d like to make sure we’re getting your information to the appropriate team so they might be able to look into this delivery further, however, I’ll need some key pieces of information from you in order to do so. If you could use the blue “Private Message” button in my signature to send me:
As mentioned, you’ll want to use the blue “Private Message” button in my signature, to keep this sensitive information out of the public view of our Support Forums. If you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view before this button is visible to you.
Hope to hear from you soon,