Delivery & Installation

[dradnan2001]

Multiple issues. I ordered LG washtower and it was supposed to be delivered and installed on 30th and I was supposed to get email/phone call day before to confirm the time. I waited and did not received any calls from anyone and finally they delivery guys showed up 2 hours after the appointment time. Finally when they delivered it after 2 hours past the appointment time, I was not there and they left it with the worker in the middle of the living room without installation and they forged my signature and stated that I received the delivery and they dont have all the accessories to install it so appointment has to be rescheduled ( which is all lies). I called the customer service line and that was told to me , Customer service representative was very rude was not alarmed that delivery people lied in there report and forged my signatures. He was not at all accommodating and defensive. Finally he rescheduled the appointment for 3rd July. I received email confirmation with timing that they will be arriving between 12-4 pm. I was satisfied and again waited for them, they called in the morning that they will be coming later today. I waited but again they did not show up , I called customer service at 6 pm and again same attitude, He said that he couldt find my appointment in the system. I have explained that I have received multiple emails as reminder for todays appointment but he has nothing to say about that. Customer service representative was again rude, confrontational and not accepting the facts that they did mistakes. I will never buy any services or installation services from best buy .I Finally I went to the store and cancel my installation service .I hired private installing company for my appliances. Its not worth time and money to deal with insensitive, arrogant customer service from best buy. its not worth it. NEVER AGIN.

[SeanM-BBY Social Media Specialist]

Good afternoon, dradnan2001,

Welcome to our forums, albeit under such unfortunate circumstances.  From what you’ve described here, this is far from the experience we hope to provide our customers when entrusting us with the delivery and installation of their appliances, and I regret the inconvenience this experience has undoubtedly caused.

I’d like to make sure we’re properly documenting your feedback here at our Corporate Headquarters, to ensure it’s visible to the appropriate parties, however, I’ll need some additional information from you in order to do so.  Most of the information I need is private information we’ll want to keep out of the public view of our Support Forums, so be sure to use the blue “Private Message” button in my signature to send me:

• Your first and last name
• Your phone number
• Your email address
• Your order number or the “Customer Service PIN” from the bottom of your receipt

As mentioned, be sure to use the blue “Private Message” button in my signature to get this information sent my way, and if you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view before this button is visible to you.

Looking forward to hearing from you,