11-02-2020 05:17 PM
NEVER BUYING FROM BEST BUY AGAIN!!!! Ordered a washing machine back in September. When the delivery guys came, they TOOK away my working dryer without a order or approval to do so!!! I did not order a haul away nor did I pay for a haul away! I have been dealing with customer service since, and have gotten NO WHERE! They said my dryer went to recycle and I will not be getting it back??????? So I am out a $800.00 dryer now? I cannot understand any of their representatives, and each one told me a different story and a different solution of what they would do! Still to date, nothing has been resolved and I am still out a DRYER. What company TAKES personal items out of your home and does not return or replace or fixes the problem? Not one of the representatives knew of Best Buy's Corporate office address or how to file a formal complaint? Very frustrating. If anyone out there knows how to formally complain, please post!
11-09-2020 11:07 AM
Thanks for connecting with us here on the Best Buy forums. I see that you have also sent us a private message around this, and I will be responding to you there shortly.