01-30-2022 03:35 PM
01-30-2022 04:16 PM
As explained in our private message conversation, I see that you have been working with one of our Executive Support Specialists. The best next step will be to continue to work with them towards resolution. Thank you.
01-30-2022 08:43 PM
Genuine curiosity: What are you seeking by posting here if you disregard the official responses by the Moderators here, who are the only employees on these forums that have been given the authority to speak officially on behalf of Best Buy?
Jenni-BBY's reply aligns 100% with the procedures in place. Your case is assigned to an Executive Resolution Specialist, she's trying to get you back on track by recommending you reach back out to them if you want updates. Stepping back onto these forums is a detour/distraction, you won't get any of the updates that you seek here. Take her advice and follow up with the Executive Resolution Specialist if you need assistance.
01-30-2022 10:42 PM
01-31-2022 07:47 AM
"Also - by posting what you did, have you offered any other solutions? Please clarify. Thanks so much!!!!!"
My post was the clarification, Jenni-BBY offered the solution. You've been communicating with an Executive Resolutions Specialist, that should be the sole channel you communicate with going forward. There is no one here that can usurp their authority.
01-31-2022 10:37 AM