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Posts: 1
Registered: ‎12-03-2018

Very late delivery

To Whom it May Concern,


inrecently recieved a washer and I set up a window between 4-6. No one called til after 6. I had a very important appoint at 7. The delivery people called at 6:15 they were going to show in 20-30 minutes. They didn’t show until almost 8pm. I completely missed the appointment which included a paid dinner I wasn’t able to use. It was very embarrassing on my end and had to make the excuse (which was true) that my delivery men were late. Obviously the group I had to meet didn’t believe me. The delivery man never greeted me or acknowledged his wrongdoing. Very dissatisfied...

Posts: 4,507
Topics: 134
Kudos: 303
Solutions: 216
Registered: ‎08-21-2017

Re: Very late delivery

Hello jsohn001-


Thank you for visiting our community forum and taking the time to let us know about your experience with this order. I know when I make an appointment I expect it to be finished within the allotted time as other plans likely hinge on it so I can understand how disappointing it would be for the delivery team to arrive late. I appreciate you letting us know about this experience so we can continue to improve our customer service in the future, do you need any further assistance with this order? If so please feel free to send us a private message and we'll be glad to look further in to this for you.



AndrewB|Social Media Specialist | Best Buy® Corporate
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