06-30-2020 12:10 PM
To Whom It May Concern,
I ordered a dryer and never received it. They made me wait for it and never showed up. Three days later, they called me to re-schedule.
I could have bought at Home Depot, but since I am a long time customer, I decided to continue buying from Best Buy.
However, this last purchase was a disaster, please contact me to resolve it.
07-07-2020 11:59 AM - edited 07-07-2020 11:59 AM
Hi there, DominosGus,
Welcome to the forum, and thank you for reaching out regarding your dryer delivery. Your patience in awaiting our reply while we are a bit behind due to higher volumes is greatly appreciated. Ordering a dryer would be exciting, and we aim to ensure every delivery is performed in a timely and professional manner. I'm sorry to hear your appointment may have been missed, and you didn't hear from us for several days regarding rescheduling. This is not at all the experience we want for our customers, so I'm glad you reached out to share this with us. I understand though that due to our delayed response here, this issue may be resolved. If you should still be in need of assistance, please don't hesitate to let me know.