Delivery & Installation

[es109]

Buyer Beware so you don't get screwed.

We are in the process of building a house.  We purchased Viking appliances from a Best Buy location and paid in full.  We also paid for the delivery and install and were told they could hold it for us until we were ready to have tthat done.  When that time came we set up delivery and got the, sometime between noon and 8 pm line.  We waited all day and they never showed.  I checked my Best Buy account the next morning and it showed items were backordered.  As it turns out, they sold the ones we ALREADY PAID for.  

We are now set to move in in 2 weeks and are being told they appliances wouldn't be avaialbe until some time in February!  After speaking with a rep at the location, they have offered zero actual solutions. 

Had they advised us they needed them moved or they had the potential of being sold I would have made arrangements to store them myself.  Now I can't find the model we selected available anywhere and we had cabinets built around those appliances.

As a long time customer of Best Buy I don't know how this is an acceptable practice. 

[es109]

As an update - to add insult to inury so to speak - the only solution they provided is we could purchase a different one of similar size and have them installed and then in a few months when the ones we originally selected came in they would remove the placeholders and we could install the ones we purchased.  Since we didn't want to take a chance of the cabinets getting damaged, we decided to cancel the order and have learned that those models have now gone up in price for the new year!

No apologies were given or realistic solution for fixing the issue of them sellilng the ones we purchased.  This was after they pulled the same stunt with our venthood and when asking for the display model, we were told they don't remove those unless there is a new model.

Now we are moved in with no appliances.....thanks again Best Buy for screwing over your customer!  

[Rich-BBY Retired: Social Media Specialist]

Hello, es19, and welcome to our online community!

Thank you for posting on our forums regarding your experience. Having a negative experience while shopping with us is not ideal. I can understand wanting this addressed. I'd like the chance to follow up on this and assist. To ensure we investigate all our available options to assist you. I will need to verify some information, could you please send me a private message that includes your:

Full name

Email address

Phone number

Customer Service Pin (located bottom of receipt) or Order Number

I'll keep an eye out for your message.

Best,