Delivery & Installation

[Shgat]

This is the worst service I have ever received.

I ordered a $3700 range from Best Buy on 11/21, delivery scheduled for 12/6.

The range was delivered but the installers damaged the oven door while installing it and could not not attach it. They left the useless range in my living room.

Best Buy scheduled a return and replace for 1/3. I returned from vactaion early only to be told that they could not deliver  then but would deliver 1/24. On 1/21 they tell me they can't deliver because the warehouse has no stock so will deliver on 2/5.

I tell them that I can go online now and buy the range from my local store for delivery in 3 days. Please pick up the range from there and deliver it then.

"That's not how Best Buy works" they say. It's really not complicated, I say. But I guess it is.

So I will have a huge useless range sitting in my living room for 2 months.

Please will someone who can do more than read from a script in an accent I can't understand HELP ME!

[Allan-BBY Senior Social Media Specialist]

Hey, Shgat,

After having this damaged range sitting in your living room for two months, I can of course understand you being concerned by how long this is taking us. We very much appreciate you taking the time to connect with us here on our forum. I would love to look into this for you. Can you send me a private message with your name, phone number, email address, and order number? To send me a private message please click on the message button in my signature.

Thanks,