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Posts: 2
Registered: ‎07-07-2021

Urgently need assistance - refrigerator failed after 2 days

My husband and I had a refrigerator installed on July 5 - it's July 7 and the refrigerator door no longer closes.  We noticed it wasn't closing easily immediately and asked for someone to come out to fix it and were told the soonest is this Saturday. Today the door stopped closing altogether.  It is almost 100 degrees out, and we have no option as to where to put food so that it will not spoil. My 76 year old husband just went out in the heat to go to a Best Buy store because he was told that is the only way we can get help in scheduing a repair sooner.  We need immediate assistance. This is entirely Best Buy's fault - the installation was faulty and now we are left with no assistance.

Posts: 173
Topics: 7
Kudos: 44
Solutions: 2
Registered: ‎08-02-2019

Re: Urgently need assistance - refrigerator failed after 2 days

Welcome to our community, khkey,

 

Thank you for reaching out to us. A new fridge would be a great addition to any home, and I can understand your concerns if the door is unable to close properly. An urgent issue such as this should be addressed right away, and I’d be happy to take a deeper look into the situation and go over our options. To get started, can you please send me a private message with your full name, email address, and phone number? You can send me a private message by logging into the forum and clicking on the blue button across from my signature on this post.

Scott|Social Media Specialist | Best Buy® Corporate
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