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Posts: 3
Registered: ‎02-01-2019

Unresponsive Claim Department

[ Edited ]

Re:  Claim {removed per forum guidelines}, {removed per forum guidelines} Dawn

Please read the below emails.  Best Buy's claim department is the worst! I have been going back and forth with Best Buy, FGO Logistics and Sedgwick's since 12/28/2018.  Buyer beware!!! This claim should have been settled four weeks ago! Please contact me.

 

Here are my string of emails.

 

 

Hi Callie,

I have not heard back from you or anyone else.

Could you please contact me and let me know the status of my claim?

Thank you - Dawn {removed per forum guidelines}

 

 

Hi,

Do you have an update on my claim?

Thank you. Dawn {removed per forum guidelines}

 

 

Here are the pictures of my broken wood floor. The laminate floor started to buckle after the T Molding was broken. The door won't shut due to the broken floor and the door track is bent.  It's hard to see the buckling, warping in the picture. Water was spilt from the washing machine and I had to mop it up. The installation man was trying to pull the dryer out.  I told him to be careful and it should be lifted over the T Molding but he kept banging the dryer into it.  I told the installers that the floor is less than a year old to please be careful.  I just bought and renovated the condo less than a year ago.  I bought all my kitchen appliances (refrigerator, stove, dishwasher, microwave) from Best Buy.  I never experienced a problem like this before.

 

 

On Mon, Jan 28, 2019 at 09:48 AM, Elizabeth {removed per forum guidelines} wrote:

 

 

Good morning,

 

Do you have any pictures supporting any of the water damages.?

 

If so, please send them over so can forward them over to the contract carrier, they will contact you.

 

 

Regards,

Liz {removed per forum guidelines}

General Manager

 

FGO Logistics

40 Enter Lane

Islandia, NY 11749

{removed per forum guidelines}

{removed per forum guidelines}

 

 

My FGO Core Value: Respect

We value respect.  We understand it cannot be forced upon anyone. Respect must be cultivated and earned, by Commitment, Accountability & Consistency.  Out of respect to our customers, we at FGO will not compromise our standards for anyone or anything.  We believe that once respect is earned, trust is gained and loyalty is returned.

 

 

From: Dawn {removed per forum guidelines}
Sent: Tuesday, January 15, 2019 9:48 AM
To: {removed per forum guidelines}, Callie {removed per forum guidelines}
Cc: Elizabeth {removed per forum guidelines}{removed per forum guidelines} Andre {removed per forum guidelines}{removed per forum guidelines} Ebony {removed per forum guidelines}
Subject: RE: {removed per forum guidelines}, DAWN - 12/28/2018

 

Hi Callie,

I'm sorry to report, but I have not heard from FGO logistics.  FGO did not reach out to help me with my claim.  Please step in and escalate my claim with FGO for me.

Thank you.

Dawn {removed per forum guidelines}


On Tue, Jan 08, 2019 at 11:58 AM, {removed per forum guidelines}, Callie wrote:

Dear Valued Customer:

 

Thank you for taking the time to notify Best Buy of the damages that occurred during a recent delivery/install.  Please note that Best Buy hired FGO Logistics to perform the delivery/install.  We have made FGO Logistics aware of your claim as they would be the liable party for any damages caused during the delivery/installation (unless the damage was deemed to be the result of a manufacture’s defect). FGO Logistics, and/or their insurance company will work directly with you regarding your claim. You should expect to hear from them within 3-5 business days.  

 

As the third party administrator for Best Buy, Sedgwick is here to work with you to bring this matter to a disposition, if needed.  If FGO Logistics does not contact you by the end of the 5th business day on Tuesday, January 15, 2019, please reply to this email to let me know. I will then step in and escalate your claim within FGO Logistics to contact you immediately regarding this matter.

 

Please note as a home owner you have the right to mitigate your damages.  If you choose to mitigate the damages, please ensure photos are taken of the damages prior to remediation.  Additionally, to help expedite the claims process you may begin working on obtaining an estimate for the damage, or if applicable, hold on to any invoices/receipts to provide to the delivery/install company for work that has been completed.  Otherwise, FGO Logistics will work with you and advise you of what is needed for them to evaluate your damages and move this matter forward towards a resolution.

 

Below is the contact information of the delivery/install vendor:

               Company Name:  FGO Logistics

               Claim Email:    {removed per forum guidelines}

                

We appreciate your patience and apologize for this experience.

 

If your claim involves water damage please email me the model # and serial # of the unit.

 

Best regards,

 

Callie {removed per forum guidelines}

 

CALLIE {removed per forum guidelines}| Claims Associate 

Sedgwick Claims Management Services, Inc.

PO Box 14754 | Lexington, KY 40512

{removed per forum guidelines}

EMAIL {removed per forum guidelines}

WWW.SEDGWICK.COM | CARING COUNTS

 

Posts: 17
Topics: 0
Kudos: 0
Solutions: 1
Registered: ‎12-28-2015

Re: Unresponsive Claim Department

Hello Dawn,

 

Thank you for post on our forums page today. We wouldn't want you to wait so long to hear back from Sedgwick on your claim. We expect claims to be handle a proper timely manner. Could you please send is a private message with your full name, e-mail, phone number, and order number?

 

We can take the time to look into this for you.

 

Regards,

Ken|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎02-01-2019

Re: Unresponsive Claim Department

[ Edited ]

Also, my email is  {removed per forum guidelines}.  ORDER # {removed per forum guidelines}.  Claim number {removed per forum guidelines}

 

This is a kitchen that I renovated almost one year ago.  I purchased all of the appliances from Best Buy.  My washer and dryer is in my kitchen.  Previously, I have purchase several items worth $1000s of dollars including a stove, refrigerator, dishwasher, microwave, TVs, computers, cell phones, etc.all from Best Buy.  My purchase history with Best Buy goes on and on. I have never put in a claim before or had a problem such as this.  All I want is my floor and door to be fixed that the installer damaged.  

 

The installer did not secure the water hose from the machine to the drain.  He also walked over my new washing machine after he plugged it in.  He sandwiched himself between my wall and the washing machine.  I said to him how are you going to get out of there?  He walked over my new machine!  This installer obviously did not know what he was doing.  

 

Before they left my home, I did not close the kitchen closet doors where my washer and dryer is located.  After they left, I went to close the doors.  I could not and wondered what was going on.  I looked down and a chunk of my T molding was missing.  I was so mad but it didn't surprise me since the installer was banging the dryer against the T molding to try to get it out.  The installer had absolutely no consideration for my home.   I can't find the chunk of wood that the installer broke.  This leaves me to believe that he knew about it and must have shoved it into his pocket hoping I would not see it broken off before they left.  

 

On December 28, I immediatley contacted my sales rep Erin {removed per forum guidelines}, in Home Advisor, and he assured my that the damage would be taken cared of right away.  It seems that his hands are tied too.  I sent him photos of the damage.  It's been over a month and I am still trying to get this issue resolved.  

 

 I am a widow and work very hard to make a nice home for myself and my three children.  This claim should have been settled weeks ago.  I am constantly leaving voice mails and emailing Best Buy, Callie, Sedgwick and FGO Logistcs.  All I get is voice mail and practically no responds from my emails.  Very frustrating.  A big company like Best Buy should be ashamed of themselves!

 

A very unhappy customer, Dawn {removed per forum guidelines}

New Member
Posts: 3
Registered: ‎02-01-2019

Re: Unresponsive Claim Department

[ Edited ]

Ken, I still have not heard back from Segwick or FGO. I left email messages and phone messges.  I have been waiting since December 28.

Elizabeth said that she would reach out to me today but has not:  I emailed and left a message.  Please follow up today and have them call me today, Feb. 5.

 

Good afternoon Scott,

We will reach out tomorrow

 

 

Regards,

Liz {removed per forum guidelines}

General Manager

 

FGO Logistics

40 Enter Lane

Islandia, NY 11749

cell {removed per forum guidelines}

 

To: Elizabeth {removed per forum guidelines}; Andre {removed per forum guidelines} >; Ebony {removed per forum guidelines}
Cc: {removed per forum guidelines}
Subject: {removed per forum guidelines}, DAWN - 12/28/2018

 

FGO,

 

This claim was tendered to you 1/8/19. The claimant states there has been no contact to date. Please contact the claimant as soon as possible they are copied on this email. Dawn if you do not hear from FGO by Wednesday, February 6th please contact me directly on 2/7/19.

 

Thank you,

 

Scott {removed per forum guidelines}| Claims Team Lead - Assistant

Sedgwick Claims Management Services, Inc.

DIRECT  {removed per forum guidelines}

EMAIL {removed per forum guidelines}

www.sedgwick.com | Caring Counts®

Posts: 17
Topics: 0
Kudos: 0
Solutions: 1
Registered: ‎12-28-2015

Re: Unresponsive Claim Department

[ Edited ]

Hello Dawn,

 

I appreciate you for following up with me. I apologize you have yet to receive a follow up from FGO. I did notice that in the e-mail from Scott, he noted to contact him on Feb. 7, if you do not hear back by Wednesday, Feb. 6. At this time, I do recommend to continue to wait to hear back from FGO and contact Scott if you do not receive any communication. 

 

Kindly,

 

 

Ken|Social Media Specialist | Best Buy® Corporate
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