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Posts: 3
Registered: ‎07-06-2018

Unprofessional Order Handling Leading to Severe Inconvenience & Damages

We ordered Top notch Appliances worth $11,400 from Best Buy Quaqer Bride Mall after the Pacific Sales folks made lofty promises for excellent service and install. Since Thermadore appliances has lead time for delivery my card was charged for the entire amount but the Apliances were scheduled to be delivered later on 06/22. Per commitment from Best Buy, I got my old Appliances hauled away but unforuantely to our surprise we found that Best Buy have hired some unprofessional company who showed up on a budget truck with appliances that were severly damaged. First of all they were very rude & unprofessional with us & other contractors working in the house, made multiple damage to my house, incorrectly installed the appliances. Most critical issue was leaking gas from range, the washer making a racket if you try using it & others. We went to the Best Buy store & spoke to GM who promised that the case will be escalated and BB Corporate will get in touch for the compensation. I am still awaiting the corporate to discuss about the matter although I have made multiple calls to the store.

Posts: 1,212
Topics: 18
Kudos: 140
Solutions: 51
Registered: ‎10-19-2017

Re: Unprofessional Order Handling Leading to Severe Inconvenience & Damages

Greetings sanjoy23,

 

I’d like to take a moment to welcome you to the Best Buy forum community, though I wish we were able to meet under better circumstances. Purchasing new appliances should be fun so it is truly regretful that your delivery and installation experience did not live up to what it should have been. While I cannot change what has gone before, I’ll be happy to do what I can to assist going forward.

 

So I can take a closer look at your situation, can you please send me a private message with some additional information? I will need the following:

 

  • Your full name
  • Your phone number
  • Your email address
  • Your order number

 

You should be able to send this information securely by selecting the “private message” option in my signature. I look forward to speaking with you further.

 

Kind regards,

Kayla|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎07-06-2018

Re: Unprofessional Order Handling Leading to Severe Inconvenience & Damages

[ Edited ]

Name: Sanjoy {removed per forum guidelines}

Phone #: {removed per forum guidelines}

Email: {removed per forum guidelines}

 

Order #: {removed per forum guidelines}

 

Summary of the Events happened so far:

  1. I ordered entire set of appliances (Range, Dishwasher, Refrigerator, Microwave, Washer & Dryer) & made a full payment of $11,401.34 on 05/26/2018 for a firm delivery of the same on 06/22.
  2. Per this schedule, I got my old appliances hauled so that Best Buy can deliver the same on 06/22.
  3. On 06/22, the Appliance brought by BB, were either damaged or installed incorrectly ( gas leakage from range, unbalanced washer etc.). The Refrigerator was not delivered. The Installation company made damages to our property as well as were rude & unprofessional
  4. We reported the issue to Best Buy after meeting the GM (Stephen) , who promised to escalate & ensure that the corporate customer care will get in touch with us in the next 24-48 for resolution.
  5. Without Appliances & with leaking gas in the house, we are incurring cost towards food, lodging & washing over & above tremendous amount of inconvenience to our day to day chores
  6. It has been about 3 weeks since the issue was reported & even after multiple follow up there has been minimal response from Best Buy.
  7. on 07/03, Ray from corporate made a call & promised that a case manager will call in the next 2-3 hours to discuss the inconvenience and the mitigation plan including compensation for the costs incurred. It has been 10 days but I am still waiting...... 

 

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Posts: 1,212
Topics: 18
Kudos: 140
Solutions: 51
Registered: ‎10-19-2017

Re: Unprofessional Order Handling Leading to Severe Inconvenience & Damages

Hello Sanjoy,

 

Thank you for sending those details! As of now, I’m reaching out to my internal partners to get more information and follow up regarding any previous escalation. While I know you’ve already waited quite some time, I truly appreciate your continued patience while I look into this. I will be sure to follow up with you as soon as I have more information.

 

Thank you,

Kayla|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!