12-02-2020 07:10 PM
12-03-2020 08:02 AM
I kept checking my account on bestbuy.com and aroud 9:15 PM I have noticed that the pickup scheduled for yesterday got cancelled and the status changed to "schedule for pickup". I called Bestbuy support and asked the agent (I think she is from offshore as I could barely understand what she is speaking) why my pickup request was cancelled. She had no clue. She kept telling me that it was never scheduled to be picked up. I told her that my account on bestbuy.com shows that my pickup was cancelled on 12/2 and she said she can't see that information on her side. That is weired.
I patiently explained her the entire fiasco that has been going on from November 24th and I doubt if she understood anything. After listening to my entire story for 5 minutes, she said "all I can do is to schedule a pickup again for Sunday". She doesn't seem to be bothered with all the inconvenience Bestbuy and JB Hunt caused us. All she was saying is that she can reschedule the pickup. I did schedule it for next Sunday. have already paid my tenant for the new replacement washer and my refund from Bestbuy is getting delayed with no fault of mine. I am hoping someone from Bestbuy reads this post and contacts me. I
12-08-2020 01:17 PM
Welcome to our community, preddy.
A washer that is unable to perform as expected would be quite a letdown, and I’m sad to hear that there may have been issues with the pickup return/exchange. It’s not the kind of experience that we want to deliver, and I’m glad that you’ve brought this to our attention. I would be looking for assistance as well, and I would be happy to take a deeper look int our options.
To get started, can you please send me a private message with your full name, email address, and phone number? You can send me a private message by logging into the forum and clicking on the blue button across from my signature on this post.