01-27-2019 11:47 AM
01-28-2019 03:58 PM
01-29-2019 02:44 PM
Firstly I'd like to address the issue you detailed regarding your experience. I do see where there was an escalation submitted on the order after the initial attempt was unsuccessful, but it doesn't look like contact was ever made on our part so I do apologize for that. I would like to look into the order for you and see what we can do to resolve it.
To address your note about not responding, we answer all client concerns in the order they are received. We are still working through all messages that have been submitted within the last few days, but I'm happy to help you. Can you please send us a private message using the link in my signature below and provide your full name, phone number, and email address?