Delivery & Installation

[Jaycabi7]

On 3/8/22, I tried calling Best Buy customer service to start a return/exchange on a washer and dryer I bought on 3/5/22. According to the rep I spoke to, the system listed the washer and dryer as returned.

That’s not possible, because the washer and dryer, still in the cardboard packaging, are sitting on my living room floor.

Because of The washing machine/dryer being listed in the system as returned, the rep was unable to process an exchange. He stated that he will escalate this issue to the back office/upper management, to get this resolved. I was to expect a call in 12 to 36 hours.

I never got a call back, and it is 3/15/22

I’ve called several times since 3/8/22, and this case has been escalated about three or four times, but I’ve still had no call back from the back office/upper management.

Not only that, but one of the reps that I spoke to said the case has been closed a couple of times, and has been resolved. Nope- the washer and dryer are still sitting on my living room floor.

I need help getting this issue resolved, please. Being a total tech member, I expected much more!

Thanks

[Jenni-BBY Retired: Social Media Specialist]

Hey there, Jaycabi7!

Thanks for joining out community here on the Best Buy Forums. Large appliances can take up a lot of space, and I can understand wanting to get the return or exchange taken care of ASAP. I am happy to see what may be possible!

To start, please send a private message with your full name, phone number, and email address, along with the order number (if you have it). You should be able to do this by clicking the blue button near my signature.

Best,