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Posts: 1
Registered: ‎10-04-2021


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Hi, I've got the elite support service. I bought a gas furnace and you installed it + inspected last June. I was out for July & August. I came back in September and after baking for a while, the CO alerts went on, there is a gas smell and my eyes are burning. I need you to come and review the installation or the furnace. This is an urgent request. I've been calling all day long and it's impossible to reach out to anybody. Thanks, Luis {removed per forum guidelines} {removed per forum guidelines}

Posts: 6,667
Topics: 227
Kudos: 558
Solutions: 341
Registered: ‎08-21-2017


Hello, Luis,


Thank you for visiting our community forums and writing to us regarding this installation. I can understand your concern to arrive home and discover this gas smell, I would certainly like to give you some information on how to get assistance with this as quickly as possible.


This forum is not able to provide immediate assistance, I would recommend reaching out to us at (888) BEST-BUY or (888) 237-8289 for any urgent assistance. If you haven't already done so, I would contact your gas utility provider so they can look for leaks. Have you been able to do this since making this post?


Please let me know if you've been able to get in contact with your utility provider or our support teams so I can determine how I can best determine how to assist you moving forward.

AndrewB|Social Media Specialist | Best Buy® Corporate
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