01-25-2020 01:47 PM - last edited on 01-25-2020 01:58 PM by AndrewB-BBY
01-25-2020 02:06 PM
Thank you for visiting us here on our community forums. I know it's not easy to set time aside for a delivery and can understand how big of an impact it would be have two appointments missed. I would be happy to see what we can do to help you get this order back on track. I will need a bit more information so I can continue to research this. Could you please send me a private message that includes your:
You can send me a private message by clicking the blue button at the bottom of this post. I'll keep an eye out for your response.
01-29-2020 09:28 PM
Silence, except for basic contact information request from bestbuy. Still waiting. The misinformation about inability to deliver the 2nd time (first time was a dented refused product) and ridiculous consumption of time on getting product and installation I was billed for on my credit card at purchase time is ridiculous. Shortened warranty period is unacceptable.
01-30-2020 10:30 AM
Hello again, Rob,
It does look like in Andrew’s last private message to you, he asked a question in an attempt to further assist you. Can you please review that last message and respond to Andrew’s question?
01-30-2020 10:26 PM
I responded on the 25th with the info requested
Which was basic. It's now the 30th. How long does this charade go on in this redciulous waste of time customer unfrienly forum? Am I simply conversing with a chat bot? Name, email address, and phone number, really?
01-30-2020 10:30 PM
Here is some proof I sent the requested info on the 25th and that I just resent the info
Social Media Specialist AndrewB-BBY Social Media Specialist Rob Wolters a moment ago
Social Media Specialist AndrewB-BBY Social Media Specialist Multiple product delivery failure paid for Jan 2nd/3rd 01-25-2020 01:16 PM
02-01-2020 10:38 AM
Third delivery attempt failed. Now Feb 1st still no wasfer or dryer. The washer had a big dent rear center top. For the Dryer there was no power cable (4 prong) to connect to the outlet. This is rediculous that as part of product delivery and installation, the installers do not have the required (basic) parts needed to install? I purchased these on line, and the only kit was the washer water hose connections. No mention that a power cable was required. No mention about dryer vent (installers did not have that either) There is no other options about what is required during the on-line purchase process.
And as a customer who has purchased "installation" servces from presumably professional install company (bestbuy and geeksquad) I think it would be reasonable for the consumer to assume that the installer have the parts needed to install the product. I'm just shaking my head in a quandary how to get this nightmare of a purchase delivered and installed. I'm at a complete loss of words as to the amount of time and inconvienience of three lost saturday mornings, inconvienience to the staff in my building as the elevators need to be paded to prevent wall damage, scheduleing with both BestBut and with the staff in my building, not having a washer I need and purchased nealy a month ago, .
02-01-2020 03:23 PM - edited 02-01-2020 03:35 PM
Hi there, Rob,
Thanks for elaborating on this for us. I was able to track down your Private Messages with Andrew from earlier, and review your purchase from the info you provided him.
We know that getting a new washer and dryer is a big deal, so we are honored that you decided to place this order through us. That said, the experience you have described doesn't sound like the one we intended to provide!
As someone who has gone without a working washer and dryer, I know how discouraging it can be to watch that dirty laundry pile up, so I'm sad to learn that getting your new washer and dryer delivered and installed is taking longer than expected. I also know that staying at home for the full appointment window, only to keep ending the day without your new products is less than ideal, so we'd like to try and turn this around.
The best step for getting this sorted out would be to call our Geek Squad Client Care team at (800) 304-1259. They can be reached at that number 7-days a week between 8 a.m. and 11 p.m CT. A case manager would then be assigned to your order, and could help you reschedule the appointment, work with the team on your behalf to provide a smoother experience going forward, and touch base with you after the appointment to see how things went.
02-11-2020 09:17 PM
I received an email from BestBut that my order has been canceled my bestbut and apparent billing of a gift card sent as incentive for the order. I've place everything in dispute with Visa. BestBuy needs to call me (no voice mails ever received) and make this right and honor the order which is due for delivery this Saturday 2/15.
This is after the 4th failed attempt.
I expect the order I placed in early January to be delivered and installed this Sturday the 15th.
If it is not received I will take action with various governmental agencies, the better business bureau, and other entities. This had been the most egregious nightmare dealing with BestBuy.
02-12-2020 09:46 AM - last edited on 02-12-2020 01:07 PM by Bill-BBY
Welcome back to our forums, rwolters,
Please know our support teams communicate through the channels in which we’re contacted, so we’ll be unable to arrange a phone call for you through our Support Forums. As Elle, and my colleagues on Facebook have mentioned, our Geek Squad Client Care team is best equipped to address any concerns regarding the delivery and installation of your appliances, and can be reached at (800) 304-1259 between the hours of 8 a.m. and 11 p.m. CT, seven days a week. Our answer will remain unchanged.
At this time, we will be blocking further replies to this thread.