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Posts: 1
Registered: ‎10-08-2022

Total tech support is a joke

I bought a TV on 8/31 - Best Buy was scheduled to deliver and install TV on 10/8 between 8-12 am. I received four text message prior to 10/8 reminding me of my upcoming appointment. At 9:40 am … one hour and 40 minutes into the deliver window I receive a call that the TV will not be able to be delivered because of a “lack of qualified technicians.” And the soonest they could deliver and install would be 10/17 … what’s the point of offering total tech support if you can’t offer reliable service? I cancelled the entire order … tv, mount and total tech support. Will purchase elsewhere.
Posts: 155
Topics: 1
Kudos: 26
Solutions: 39
Registered: ‎12-07-2021

Re: Total tech support is a joke

Hi there, D12342,

 

Thanks for reaching out to us here on Best Buy Forums, although I wish it were under better circumstances. This is far from the feedback that we strive to hear from our customers. If you require assistance, kindly send me a private message with your full name, phone number, and email address.

Ravi|Social Media Specialist | Best Buy® Corporate
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