09-29-2021 03:37 PM
I ordered four Thermador appliances a few months ago. I accepted the lead times, although two of the items were already in stock and held for me.
Again, for the items BestBuy is waiting on Thermador for, fine. I get it. However for the IN STOCK items, I have had many appointments either rescheduled or missed completely. No warnings, no calls explaining the situation, just NO SHOWS. I have taken days off work to wait for delivery. I have contractors scheduling their crew based on the delivery appoinments BB is scheduling. Totally uncacceptable.
The rep. I purchased from is not returning my calls/messages, the store manager who was supposed to be handling the situation is MIA, and I've had enough.
All my attempts to call the store direct and call through national support centers are a complete and absolute waste of time - many hours.
How can I escalate and get this resolved!?
10-03-2021 12:55 PM
We welcome you to our Community Forums and look forward to further engagement from you.
I empathize with you fully regarding the challenges you’ve experienced waiting for your appliance to be delivered to your residence. This isn’t what we wanted for you, and we’d like to investigate this for you. Would you privately share with us your full name, phone and email using the blue ‘Private Message’ button located near my signature at the end of this response to you, please?
We look forward to assisting you!