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New Member
Posts: 2
Registered: ‎01-08-2022

Too heavy to deliver

Scheduled delivery for a treadmill today between 2:00pm and 6:00pm, we had to attend a funeral in the morning, and planned to be back home before 2:00PM.  The driver called me at 11:30 AM and was really upset I wouldn't be home to recieve the delivery.  I told him I would get home as soon as I could, and they waited there in front of my house until I arrived at 1:30PM.


Then they told me they could not deliver the item into the room it belongs in because it's too heavy and they need 4 people, and more equipment... but they could just unload it out of the truck and leave it there.  I refused the delivery.  Their supervisor called me right after.  Told me the same thing... it was too heavy to deliver into the house, and I would have to just let them drop it off.  I refused again.


Now I have rescheduled with Best Buy but I have low expectations the rescheduled delivery will be any different, I plan to just cancel the order at this point  Best Buy contracts with terrible delivery crews.  Why did they depart with the item at all if they knew it was too heavy to deliver?  I really hope someone is holding them accountable.

Posts: 1,840
Topics: 92
Kudos: 296
Solutions: 98
Registered: ‎11-23-2018

Re: Too heavy to deliver

Hello, cupcakus, 


Thank you for joining our online community and posting for support. I hate to hear about this experience you had with your treadmill delivery, as I can imagine this is not what you wanted to deal with after a difficult day. I can understand your concern with your rescheduled appointment seeing as you had to refuse the delivery twice already. I'd like the chance to look into this and assist with anything that I can.


To start, please send me a private message including your full name, email, phone number, and order number. You can find the blue option to message me to the right of my name below.


All the best,

Allison|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎01-08-2022

Re: Too heavy to deliver

The rescheduled delivery date was today.  The window this time was 9:00AM to 1:00PM and the driver was ringing my doorbell at 7:30AM while we were arranging breakfast for the kids.


They also only showed up with 2 people, even though an item this heavy requires 4 people to move.  The whole point of rescheduling was to have 4 people show up so they could deliver it.


These guys were really great though and still delivered it with just 2 of them into the correct room... but not ideal for them or best buy to have to deliver such a heavy item by themselves.


Delivery is now complete, but, this is the last time I order a major appliance/heavy item from Best Buy.

Posts: 5,177
Topics: 55
Kudos: 440
Solutions: 322
Registered: ‎11-29-2016

Re: Too heavy to deliver

[ Edited ]

Good morning, cupcakus,


Welcome back to our forums.  While it sounds like the delivery of your treadmill didn't go as smoothly as we would have expected, I am glad to hear the two gentlemen who arrived to fulfill your delivery were able to do so successfully, and I hope you enjoy your treadmill purchase.


We can't hope to improve the level of service we're able to provide our customers without feedback like this, and I truly appreciate you taking the time to follow up with us and share how this delivery experience went.  Please know I'll be fully documenting your feedback here at our Corporate Headquarters to make sure it's visible to the appropriate parties for any coaching or training opportunities that may be available.  


While it sounds like this experience has led you to question your future with Best Buy, I do hope you'll consider shopping with us again, so we might provide you the level of service I know we're capable of.


Thank you,

SeanM|Social Media Specialist | Best Buy® Corporate
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