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Posts: 1
Registered: ‎08-12-2020

This is why Amazon is Killing You and Everyone Else Customer Service

Ordered a 70 inch TV from BB and it arrived damaged.  I understand that this happens, but it's how the issue is resolved that separates successful businesses from those filing for bankruptcy. 

 

How is it that a company can not take care of a situation like this the same day?  If I call Amazon with any issue, it's immediately taken care of. I'm 3 phone calls and 2 chats into this and still have a big box sitting in my living room because I am told I need to wait 24 hours.  I don't buy much from box stores for this reason.

Posts: 6,425
Topics: 218
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Registered: ‎08-21-2017

Re: This is why Amazon is Killing You and Everyone Else Customer Service

Hello, JosephVolltrauer,

 

Thank you for taking the time to visit our community forums. Buying a TV is an exciting purchase so I can imagine your disappointment to see that this TV arrived damaged.

 

I appreciate you reaching out and letting us know about your experience. Have you been able to get assistance at this time? Please let me know, I'm happy to see how I may be able to help.


Regards,

AndrewB|Social Media Specialist | Best Buy® Corporate
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