12-28-2021 07:22 PM
Solved! Go to Solution.
01-06-2022 10:35 AM
Hi there, mmcc1023.
We appreciate you visiting our online community. Our goal is to make the delivery and installation process seamless, although it is clear that hasn’t been the outcome here. Considering this order was placed in October, I understand why you’d be eager for the second pedestal to be delivered, so you could have a complete set. I’m sorry to hear there has been some varying communication, regarding the delivery appointment. If you’re still in need of support, I’d be happy to investigate this for you.
You’re welcomed to send a Private Message, so I can collect the necessary information. I am available Sunday through Thursdays, which is when you can expect to receive a response. To send a Private Message, please use the darker blue icon, which is located across from my signature.
Best,
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01-06-2022
06:59 PM
- last edited on
01-09-2022
10:06 AM
by
Sarah-BBY
Hi. Yes. I have been waiting and still nothing. Folks have offered to compensate and offered gift cards. I really just want my 2nd pedestal to finally be delivered.
Purchase Datect 08, 2021
Order Number: {removed per forum guidelines}
01-09-2022 10:07 AM
Good Morning, mmcc1023.
I hope you’ve been enjoying your weekend. I understand your priority is for this delivery to be completed. As mentioned, I’d be happy to look into this for you.
To get started, I will fist need you to please confirm your full name, email address, and telephone number. For your security, please be sure to send that information privately, by sending a Private Message. Once that information has been received, I will be permitted access to the order history.
Best,
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