Delivery & Installation

[danny3312]

I have 2 orders as we changed the size of the columns from 30 to 24.   

Order # {removed per forum guidelines} and Order # {removed per forum guidelines}, I keep receiving email notifications that continue to push out the deliwvries of this package.  I have 2 - 24 inch columns, handles, steel plates, proharmaony 48 inch range, dishwasher and microwave drawer.   Hearing the horror stories is making me nervous as I could be without a kitchen for several more months.   I passed by Best Buy and no Ken could give me an answer, I callled thermador and they could not give Best Buy order updates.   I'm blind here.  

the manger at Best Buy told me that deliveries were normal at the time of my purchase because Best Buy has more purchasing power than some of the local appliance stores that I visited.  He sold me on this concept and now I'm doubting the ability to get a good ETA.  

I'm paying for something that I do not have in my possession.  It makes no sense to me.  

if anyone can help, it would be greatly appreciated.  

[AndrewB-BBY Social Media Specialist]

Hi there, danny3312,

Welcome to our community forums and thank you for taking the time to write to us regarding your appliance order. I know how big of an impact not having access to major appliances can have on daily life, especially if you aren't able to prepare food easily. I appreciate you letting us know about your experience so far.

While we do our best to provide accurate shipping and delivery estimates, some of our vendor partners have experience production delays causing back orders. For the best source of updates regarding your order, I would recommend keeping an eye on your email inbox as well as our order tracking tool.

I hope I was able to help clarify how to get updates on your order, but please let me know if you have any more questions I can help with!

[danny3312]

Thanks for the response. How can I prepare plan for my appliances if all I get is an email stating it’s been delayed?

I already paid Best Buy $30k, would you leave the car dealership after paying $30k without the car? I cannot be without a kitchen for 6 more months. I need someone that can provide accurate details or ETA’s. Please help.

[danny3312]

No response after 7 days. What is the support forum for?

[AndrewB-BBY Social Media Specialist]

Good afternoon, danny3312,

Thank you for visiting us again here on our community forums. As I mentioned in my previous message, the best way to receive updates regarding your order are to keep an eye on your email inbox as well as our order tracking tool.

While we do our best to provide accurate delivery estimates, we can only do so once the vendor or manufacturer has passed this information along. As soon as updates are available, we will alert you via email.

Please let us know if we can assist you with any other matters at this time.