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Posts: 1
Registered: ‎08-04-2021

The worst delivery service ... ever.

[ Edited ]

I get a text on monday evening (8/2) saying they will be delivering my order between between 8am, and noon on 8/3.


Great, I'll take Tuesday afternoon off and put this together and test it out ....


However, nothing showed up, I waited to 1pm to call about it, becuase that was the original time ...


See case {removed per forum guidelines}


All afternoon spent tryig to find out where my shipment is.


I was lied to the whole rest of the day about when it would come.  Liwed to and icalled them out on iit ...


For me trouble, i get a $35 gift card.


Not one single person could tell me where my order is except its on the truck ...


They didnt know where the truck was, where it had been ... but kept saying you'll get yout order in 60 to 90 minutes ...



I even called the deliver people, they had no idea where the order is.


This moring is see i have to reschedule the appointment ... no i have to cancel my order.


You had you chance yesterday Best Buy, you could have told the truth about it. You blamed covid, you blamed the thrid party delivery people ... its you that has aproblem.  Not ordering anything on line for delivery again from you guys.

Terrible terrible service support from your back end people.   Maanagement needs to be held accountable for this.  You told these people to lie ...


Posts: 6,667
Topics: 227
Kudos: 558
Solutions: 340
Registered: ‎08-21-2017

Re: The worst delivery service ... ever.

Good morning, norwalktim,


Thank you for taking the time to visit our community forums and letting us know about your experience with this delivery. I know it's not easy to set time aside for a delivery appointment so I can understand your frustration that this appointment was not completed as expected. I appreciate you providing your feedback about this experience so we can continue to improve the delivery process in the future.


Based on your message, it sounds like the decision to cancel this order has been made. Is that correct? Is there anything I can assist you with at this time? Please let me know, I would be glad to see how I may be able to help.

AndrewB|Social Media Specialist | Best Buy® Corporate
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