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Posts: 2
Registered: ‎05-20-2019
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The most frustrating customer experience

To add to my frustration, it took me FOREVER to even find a way to contact you about this. Here’s the story, I had an emergency and needed a new stove ASAP. I ordered from bestbuy and paid for installation and haul away. The stove arrives and the man who came to install it tells me he cannot install my stove as it does not have a shut off valve behind it and it’s not up to code. I told him I believe it’s right below the floor and he said he can’t install the stove and I need to call someone, have them install the valve then call bestbuy back to install the stove. I spent all evening calling repair men and contractors and finally found one who could come out the next morning. He goes and gets the parts but tells me it will cost more since it is an emergency service outside of normal hours. I accept because I need this stove replaced. He shows up, pulls my stove out and shows me the gas shut off valve. It was as I said, sitting inside the floor. He tells me the installer should have seen that. The contractor offered to install my stove since I owed him for coming out anyway. I let him install it so I didn’t waste the $120 emergency fee, parts and time. I’ve since had bestbuy refund the $19.99 installation fee but this wound up costing me $100 more than it should have due to the incompetence of their installers. The people on the phones have been very pleasant but this whole experience cost me a lot more money than I expected, was extremely time consuming and very frustrating. I won’t be purchasing any more appliances from bestbuy which is a shame considering I’m in the midst of redoing my home.
Posts: 28
Topics: 0
Kudos: 1
Solutions: 3
Registered: ‎11-12-2018

Re: The most frustrating customer experience

Hello, Cdillon1!


Thank you for reaching out regarding your delivery experience. I can definitely understand how important it is to have a working stove. I'd like to take a further look into the situation to see what we may be able to do to assist. Would you mind sending me a private message the full name, phone number, and email address on your order? The link is below in my signature.


I look forward to hearing back from you!

Halie|Social Media Specialist | Best Buy® Corporate
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