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Posts: 1
Registered: ‎11-30-2020

Terrible washer/dryer combo installiation service

I have bought a washer/dryer combo and ordered an installiation service (also buying installation kits and haul away sercie). The geek squard technician came but figured out he was too big to install it. He then walked away and told me he will send another technician to come. I was waiting for a whole afternoon for him to come back, but no. I called bestbuy and they let me reschedule another date. However, bestbuy keeps sending me email that there are issues with the new appoinment and keep letting me reschedule. What can I do? If 15 days passed, I cannot return the dryer/washer combo and what else can i DO?

Posts: 1,081
Topics: 58
Kudos: 137
Solutions: 62
Registered: ‎07-23-2018

Re: Terrible washer/dryer combo installiation service

Hello, KuangGong,


Thank you for visiting our online community, and we appreciate you choosing Best Buy for the recent investment. Professional installation is always something we recommend for our customers. Learning the installation was not completed during the initial appointment isn’t ideal, and it sounds like you’ve run into some roadblocks when trying to reserve a new appointment. It is good that you’ve reached out, as this is something we would be happy to offer our support with.


If you’re still in need of assistance, please send a Private Message with your full name, email address, and telephone number. The order number would also be helpful, if immediately available. To get started, simply select the darker blue button across from my signature.



Sarah|Social Media Specialist | Best Buy® Corporate
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