09-23-2019 05:43 PM
A terrible experience with a fridge delivery that would definitely make me think twice about ordering appliances from BestBuy in the future.
The Samsung RF24R7201SR fridge got delivered today morning. The delivery person did not even try to show us how to use the fridge.
Then there are problems with the fridge itself
This is a terrible experience, and it definitely shows how poorly I am being treated right after the delivery.
09-25-2019 10:56 AM
Welcome to the Best Buy Forums! Thanks for making your very first post with us.
It's understandable that you would expect your brand new refrigerator to be delivered in working condition and without any damage. If your refrigerator was delivered within the past 15 days, you should be able to connect with our Geek Squad Client Care team through their direct line at (800) 304-1259 to arrange for an exchange. I apologize for any inconvenience that this has caused you. Geek Squad Client Care accepts calls between 8 a.m. - 11 p.m. CT, seven days a week.