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Posts: 1
Registered: ‎09-27-2012

Terrible experience with fridge delivery and installation

A terrible experience with a fridge delivery that would definitely make me think twice about ordering appliances from BestBuy in the future.


The Samsung RF24R7201SR fridge got delivered today morning. The delivery person did not even try to show us how to use the fridge.


Then there are problems with the fridge itself


  1. The fridge door had a huge dent. Was told by the delivery person that it is in the system, and I will get a call after 5PM to schedule new door delivery/install. It is now 6:30PM, and there is no call from BestBuy
  2. There is no water from water dispenser. I spent the whole day, sitting on the phone for at least 2 hours, being re-routed from one call to another, just to be told, from multiple sources, that
    • At least 5 different agents, both on the phone and online chat
    • A technician will be sent out in 5 days, which is quite unaceptable for a brandh new fridge
    • Bestbuy does not do repairs on new appliances(?), if I want, I could do a return&exchange


This is a terrible experience, and it definitely shows how poorly I am being treated right after the delivery. 


Posts: 1,032
Topics: 56
Kudos: 260
Solutions: 62
Registered: ‎11-30-2015

Re: Terrible experience with fridge delivery and installation

Hello, ntgn81,

Welcome to the Best Buy Forums! Thanks for making your very first post with us.


It's understandable that you would expect your brand new refrigerator to be delivered in working condition and without any damage. If your refrigerator was delivered within the past 15 days, you should be able to connect with our Geek Squad Client Care team through their direct line at (800) 304-1259 to arrange for an exchange. I apologize for any inconvenience that this has caused you. Geek Squad Client Care accepts calls between 8 a.m. - 11 p.m. CT, seven days a week.



Fey|Social Media Specialist | Best Buy® Corporate
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