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Posts: 1
Registered: ‎08-03-2014

Terrible custome service

I bought a Whirlpool refrigerator in December 2020 and Best Buy delivered and installed it in my home. The refirgerator would squeak everytime its door is opened and closed. I thought it will go away after some use. When it didn't, I thought shifting it a little bit may move it away from some dirt or something similar its wheel were resting on. It still did not stop the squeaks. In March I called the store who said it is too late for them come back and do something about it.


I have been calling the main Best Buy customer service ever since but every time I have been put on a hold queue and then dropped with a recording saying there is no one to help me. Live chat has been no better. The chat typically begins with a virtual agent before I can navigate through it to being announced that I am being put in contact with a live agent. I type my question to the supposedly live agent, but no one responds. I keep posting asking somebody to respond but find total silence.


How has it gotten so bad with Best Buy?

Posts: 104
Topics: 6
Kudos: 24
Solutions: 1
Registered: ‎08-02-2019

Re: Terrible custome service

Welcome to our community, ubose,


Thank you for reaching out to us. A new fridge should provide many years of maintenance-free service, and I can understand your concern if the door is making an unwanted squeaking sound. As the father of a newborn, I can understand how unexpected noises can cause a disturbance within the home, and I myself would want this addressed as soon as possible. I’d be happy to take a deeper look into the situation and go over our options. To get started, can you please send me a private message with your full name, email address, and phone number? You can send me a private message by logging into the forum and clicking on the blue button across from my signature on this post.

Scott|Social Media Specialist | Best Buy® Corporate
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