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Posts: 1
Registered: ‎09-19-2019

Terrible Service

Dealing with Best Buy delivery has been an absolute nightmare. I paid for same day shipping on select items yesterday and haven’t received a package. I’m going on a trip and I’ve already had to push back the date a day waiting for this package to come in before I leave. I would’ve just came in to the store if I realized that delivery would be this much of a issue. What’s worse is that I’ve called and tried contacting support via twitter and all the responses I’ve got (from both in store and the call center) have told me that they don’t know what’s going on. My items have been on “preparing” & “delayed” since yesterday and there has been 0 clarity on Best Buy’s end.
Posts: 133
Topics: 4
Kudos: 15
Solutions: 1
Registered: ‎12-04-2018

Re: Terrible Service

Hello, GelatoWorld.

Thank you for taking the time to share this experience with us. We aim to make shopping with us as easy and convenient as possible, so I regret to hear that plans needed to be rescheduled while waiting for this delivery to be completed.

This is certainly something that I would like the opportunity to look deeper into to try to identify what went wrong. Would you mind sending me a Private Message with some additional details? Please include your full name, phone number, email address, and your order number.

To send me this message, please click the blue "Private Message" button located below in my signature.

Thank you again for your time and I look forward to hearing back from you.


All the best,

Michael|Social Media Specialist | Best Buy® Corporate
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