Delivery & Installation

[akira7771981]

Ordred a wsher on 12-19-21. Scheduled for delivery on 12-27. Stayed home from work to accept delivery. Was called and told bey delivery drive that I was next on the schedule. Delivery driver does not show does not call. Receive call from Geek Squad who says that driver says they could not make delivery because of some non-sensical reason. Best buy could not give me a rescheduled date.

Customer service was no help. Had to go on site and next date was a week later 1-4-21. No one able to help or correct error that was not my fault and cost me time waiting for delivery of a product I have already been charged for. Best Buy phone customer service was terrible and support person clearly did not look into circumstances of my case. Said something about the washer being out of stock which he just made up. I have never had a worse experience in trying to buy something. I have low hopes for the delivery to take place on the rescheduled date. I am ready to stop shopping at Best Buy.

[Rich-BBY Retired: Social Media Specialist]

Hello, akira7771981, and welcome to our online community!

Thank you for posting on our forum regarding your recent experience with your appliance purchase. Purchasing a new washer machine is not just exciting but also can be essential, so your experience with our delivery team is not pleasant to hear about.  I can understand wanting this addressed. It's troubling to hear about the interactions you had, and I'd like the chance to follow up on this and assist.

Could you please send me a private message that includes your:

Full name

Email address

Phone number

Order Number

I'll keep an eye out for your message.

Regards,

[Rich-BBY Retired: Social Media Specialist]

Hi, Terrance, 

After carefully reviewing your order, the delivery team had concerns regarding difficulty parking in front of your home due to a busy street. They also had concerns of their vehicle going into the alley way with low hanging cables.

Safety for both our clients and our field team is priority when performing a delivery and/or installation. There are times where certain events occur that can prevent a delivery and/or installation, and this is explained in the terms & conditions when placing an order as well as on BestBuy.com. 

I will relay your experience to the appropriate team and notate your account. 

I hope you have a wonderful and safe weekend. 

All the best,