08-08-2019 03:13 PM
08-12-2019 11:51 AM
Greetings and welcome, changkong,
Thank you for choosing Best Buy for your purchase. We appreciate the time you’ve taken out of your day to share your experience with us. I know if I were in a similar situation I’d likely feel the same way. Please note the kind of experience you’ve had is not what Best Buy aims to provide to our clients.
We’d like the opportunity to review your order to see what additional light or assistance we may be able to extend to you at this time. If you’re still looking for some assistance, can you please send us a private message with your full name, phone number, email address and order number? A private message can be sent our way by choosing the blue “Private Message” button in my signature.