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Posts: 1
Registered: ‎02-21-2020

Terrible Experience with Delivery/Installation

We were scheduled to have our fridge installation on Wednesday. The tech showed up at the very end of the window, which is fine, but then proceeded to complain about how many stops they had had that day and how tired he was. Mind you it was like 3pm. He almost left without putting the footer on the fridge, had to remind him. Thirty minutes after he has left I pull out the freezer and the whole fridge moves. He didn't level it or set the feet. Immediately call Best Buy who sets up the appointment for Friday morning. Fast forward to today. The two-hour window is from 10:30-12:30 and it's now 3:30pm and no one has showed up. My husband has been waiting at the house for hours because every time I call they're going to be there "soon". I have spent half of the day on the phone, more accurately on hold, trying to get some concrete information from these people. Now one of us is going to have to leave work early because they will finally be there after 4pm. 4 HOURS AFTER THE WINDOW PROVIDED. Best Buy needs to remedy this situation ASAP in an acceptable manner or they will be picking up this fridge and we'll take our business elsewhere.

Posts: 1,041
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Registered: ‎11-30-2015

Re: Terrible Experience with Delivery/Installation

Hello, kmcfall1,


Welcome to the Best Buy Forums.

It's tough to get by without having a reliable way to store food. I can understand wanting to feel confident that your new refrigerator is properly installed and leveled before really putting it through its paces. I apologize for any inconvenience that this has caused you.

Best Buy has a dedicated team that helps customers with appliance delivery concerns, such as the ones that you are describing. For assistance with this, please connect with our Geek Squad Client Care team through their dedicated line at (800) 304-1259. Calls are accepted between the hours of 8 a.m. - 11 p.m. CT, seven days a week.

Best,

 

Fey|Social Media Specialist | Best Buy® Corporate
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