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Posts: 1
Registered: ‎09-09-2019

Terrible Delivery Servive

[ Edited ]

You guys really need to develop a means of communication with your “Third Party Delivery “.
In May we purchased a large screen TV for delivery between 12:00 and 2:00.
When no one had shown up by 2:30 - I called the Store and after 10-15 minutes discovered that the “3rd party” had refused the delivery.
No one was called or notified of this delay. After talking to 2 different managers, we my TV delivered that evening.

Now, today, I took a 1/2 day off from work, to be at my home for delivery and installation of a new dishwasher (between 12:00-6:00).
At 12:15 I called to get an update.
After speaking to your representative and later one of the managers (Brian), I discover that the “3rd party” had refused the order 3 days ago.
Again I was not informed of this cancellation.
It costs me money !!! to take a 1/2 day off…..

Now this does not look bad on the “3rd Party”, because I have no idea who this 3rd party is.
This looks bad on Best Buy. You are the only people that I’m dealing with.
Is this really how you want to handle business? With an unreliable “3rd Party”?
Brian told me that he would send this to the ‘Escalation Team’, whatever that means….
He said we wouldn’t hear back until 24-48 hours…..
Another delay…...
My name {removed per forum guidelines


This local Best Buy Branch needs to get its act together.
For now you guys are 0 for 2 with me.

As soon as I’ve figured this out, a copy of this letter will be sent to the corporate office.

{removed per forum guidelines, MD

Posts: 348
Topics: 7
Kudos: 56
Solutions: 18
Registered: ‎11-23-2018

Re: Terrible Delivery Servive

Hi, User897373,

 

Thanks for joining our public community, although we do wish it were under better circumstances. Our team is located here at the Corporate Campus, and we’d be happy to assist in any way we can.

 

Appliance delivery issues are certainly not anybody’s favorite thing to deal with, so I can understand you seeking some support. Luckily, we have a dedicated team that is equipped with all the tools necessary to provide a quicker and easier resolution. Please give us a call at (800) 304-1259 to speak with this team, which is available from 8 a.m. to 11 p.m. CT, seven days a week.

 

Additionally, please feel free to send me a private message, and I can see if there are any updates I can provide on my end. To do so, please be sure to click the blue box in my signature below, and include your full name, email, phone number, and order number.

 

Kindly,

Quinton|Social Media Specialist | Best Buy® Corporate
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