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Posts: 1
Registered: ‎09-10-2021

Terrible Delivery Service - DAMAGE to my house

I had a delivery for a refrigerator happen yesterday and I had followed the steps to clear a path and measure doorframes. I proceeded to show the delivery team where the appliance should be delivered, and they proceeded to move through a separate pathway and they destroyed the interior wall trim in the process. I have been going through the claims department and no call has been answered just straight to VM. This is such terrible service!! I just want something to be done. TO FUTURE BUYERS, BEWARE, you can follow ALL directions and THINGS WILL NOT GO WELL AND CUSTOMER SERVICE DOES NOTHING.  I AM SO FRUSTRATED and you will be in a loop with customer service and claims for NOTHING to happen.

Posts: 19
Topics: 0
Kudos: 2
Solutions: 1
Registered: ‎01-17-2020

Re: Terrible Delivery Service - DAMAGE to my house

Hi there, Iantran865,


Thank you for getting in contact with us here on our forums page and for bringing this to our attention. I'd love to ensure that this addressed properly.


To get started, can you please send us a private message verifying your full name, email address, and phone number? 


Thank you for your patience here.


Duncan|Social Media Specialist | Best Buy® Corporate
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