05-28-2019 09:49 PM
Recently I made a purchase of a refrigerator at best buy and the appointment to delivery&install is today. In the morning, I received a text message saying the estimated arrival time is 9:30am - 11:30am. I started waiting and it is never delivered even until 9pm. The customer service kept saying it is on the truck but they are not sure when it can be delivered -- there is no ETA and the order could not be changed/rescheduled today. So I wasted the entire day expecting the order could be delivered and installed. This is a terrible experience and perhaps would never consider best buy in the future to purchase appliances.
06-01-2019 02:38 PM
Welcome to the Best Buy Forums, and thank you so much for reaching out to us about your experience! This is not the ideal experience we intend for our clients. Since posting, has your issue been resolved?