02-16-2021 08:47 PM
02-18-2021 05:07 PM
Good evening, SusanPhoenix,
While I wish your visit to our Support Forums were under more fortunate circumstances, I do appreciate you taking the time to join our Community and share your experience with us. From what you’ve described here, this is far from the experience we hope to provide our customers when entrusting us with their new appliance purchases, and under similar circumstances, I can’t say I would feel any less frustrated.
I realize we may not be able to undo the frustration this experience has caused up to this point, but I would like to look into this matter further to make sure it’s resolved as soon as possible. For me to begin my research, I’ll ask that you send me a private message with the following information:
As you can imagine, we’ll want to keep this sensitive information out of the public view of our Support Forums, so be sure to use the “Private Message” button in my signature to get this information sent my way, and if you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view before this button is visible to you.
Looking forward to hearing from you,