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Posts: 1
Registered: ‎02-01-2019

Terrible Customer Service

I purchased a washer/dryer stack up unit for $2,100.00 to be delivered on Saturday January 26th with a 4 hour delivery window. The delivery came as scheduled but the driver and staff refused to deliver due to parking. My son had just had an apartment full of furniture delivered the evening prior with the same parking situation but the movers were able to complete the delivery. 

A new delivery date needed to be scheduled for Friday February 1, 2019 which was during work hours. The same parking situation was in place during the second attempt but the delivery staff was magically able to deliver a the units. Best Buy was to give some type of compensation but declined to do so after the units were delivered. 

Never will I do business with BB again, service is subpar with nothing but empty promises.