07-18-2020 11:12 AM
I wanted to share my experience with Best Buys Geek Squad delivery today. While I've worked through this problem with the telephone delivery support personnel, it seemed clear that the system that caused the problem won't be addressed or even passed on to those who can fix it.. Hopefully my email can help address that.
07-24-2020 02:39 PM
Good afternoon, RaymondRogers,
Although I wish your visit to our Support Forums were under more fortunate circumstances, I do appreciate you taking the time to share your experience with us. Whether it’s a TV, or major appliance, we’re hopeful our customers will have a positive experience throughout the delivery process when they shop with us, and from what you’ve described, your TV delivery did not meet our expectations whatsoever. I realize I’ll be unable to undo the frustration this experience has caused, but I do apologize for the frustration this experience has undoubtedly caused.
We can’t improve the level of service we’re able to provide our customers without feedback like this, so I’m glad you were able to connect with us here on our Support Forums and share your insights with us. Please know we’re moderated out of our Corporate Headquarters here in Minnesota, so you’ve certainly come to the right place to share your experience, and I’ll be fully documenting your post to ensure it’s visible to the appropriate parties. While we missed the mark with this recent purchase, I do hope you’ll consider shopping with us again in the future, so we might provide you the level of service I know we’re capable of.