07-03-2020 07:00 AM
07-08-2020 11:48 AM
Purchasing a new TV should be exciting, and opting in for installation service is meant to make life easier. Confusion about what services can be completed by the installation team in your specific space is not the experience we would like for any customer, so I’m disappointed to hear about what happened in your situation as techs should certainly have access to details about what services a customer has already purchased.
From what you’ve said, it sounds like techs advised that they could not complete installation in your home due to the amount of space between the outlet and your TV. While I cannot promise a different outcome, I’d like to take a closer look at your situation and ensure that it is recorded here at the corporate level so that it can be available as we work to improve for the future. So I can begin a review, please send me a private message with your full name, phone number, email address, and order number.