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Posts: 3
Registered: ‎01-20-2023

TV was never delivered to my address but is marked as successfully delivered

[ Edited ]

Hello!

I ordered a TV from your company and it never arrived. It is marked as successfully delivered but I never received my package. I was working from home that day and haven't seen the delivery service arrive at my location. Here are the pictures of my building. Please compare these with your proof of delivery and you will see that my package was delivered o someone else. Look I paid 300 bucks for it. I deserve to receive what I paid for! Please see the pictures attached and compare them for yourself.

The order number is {removed per forum guidelines}


The dispute case Id number is {removed per forum guidelines}



{photo removed per forum guidelines}


inside the building

inside the building

{photo removed per forum guidelines}

 

 

Posts: 130
Topics: 0
Kudos: 33
Solutions: 6
Registered: ‎11-08-2021

Re: TV was never delivered to my address but is marked as successfully delivered

Good Afternoon, richyfinny.

 

Thank you for reaching out to us on the Best Buy Community Forums. I certainly understand how you are feeling after a recent issue with your delivery with locating your item. I have responded to your private message. Please follow the instructions in that message so that we can continue to assist you.

 

Kindest regards,

Bobby|Social Media Specialist | Best Buy® Corporate
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