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Posts: 4
Registered: ‎06-22-2021

TV says delivered but I never received called several times and still no TV and no call back

TV says delivered but I never received called several times and still no TV and no call back. I purchased a TV online and I wanted in home delivery on June 15, 2021. I waited all day and never got the TV I noticed that online on 6/15/2021 at 11:00 PM that the status changed from being delivered 12:00 - 5:00 PM to saying delivered.  I tried calling Best Buy but got message saying outside of hours and to  the next day. I callled June 16, 2021 to check why my TV was not delivered. 
I spent hours trying to call and get help. After numerous hang ups by Best Buy some one actually said that they will send over to another department to get a call back in 24-48 hours. I have called Best Buy every day since June 16th, 2021  Strange that Best Buy couldn't transfer me over or even have a Supervisor help with contacting the department that was supposed to help resolve this issue. So now a week later and still no call back or credit and still saying delivered and I don't have the TV. I have spent hours trying to get resolved and having gotten hung up several times buy Best Buy employees.  I just want to get this resolved by either getting my money back or getting the TV delivered. I am severely disappointed with Best Buy and I am seriously considering never buying anything from them again. Please help me get this resolved.

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Posts: 281
Topics: 10
Kudos: 49
Solutions: 2
Registered: ‎02-08-2019

Re: TV says delivered but I never received called several times and still no TV and no call back

Hey there, todd532002!

 

Thank you for joining our community here on the Best Buy Forums. Getting a new TV should be exciting, and I can understand that you are eager to receive your order. I am happy to look into this further! To start, please send a private message with your full name, phone number, and email address, along with the order number (if you have it). You should be able to do this by clicking the blue button near my signature. 

 

Best,

Jenni|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 4
Registered: ‎06-22-2021

Re: TV says delivered but I never received called several times and still no TV and no call back

[ Edited ]

Todd {removed per forum guidelines}

{removed per forum guidelines}
Escalation Case Number {removed per forum guidelines}
65” Samsung Tv and 5 year service plan.
I would like a refund at this point in time.

Posts: 281
Topics: 10
Kudos: 49
Solutions: 2
Registered: ‎02-08-2019

Re: TV says delivered but I never received called several times and still no TV and no call back

Todd,

 

Please send us this information via private message. Again you should be able to send a private message by clicking the blue button near my signature. 

 

Best,

Jenni|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 4
Registered: ‎06-22-2021

Re: TV says delivered but I never received called several times and still no TV and no call back

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